dlb24's Privacy Policy
The security of your personal information is our top priority. This policy explains in detail how dlb24 collects, uses, and protects your data.
Introduction & Scope
This privacy policy ("Policy") is issued by the dlb24 platform ("we", "our") and applies to the website dlb24.lat. When you visit our website, create an account, or use any of our services, you ("user", "you") agree to abide by the terms of this Policy.
We believe that data privacy is a fundamental right. dlb24 is committed to keeping every user's personal information secure. This policy has been drafted in accordance with applicable laws and regulations in Bangladesh, and you will be duly notified of any changes.
What Information We Collect
For the purpose of account registration and service delivery on dlb24, we may collect the following types of information:
Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID or passport number (for identity verification)
- Current address
Contact Information
- Email address
- Mobile number
- Preferred contact method
- Language preference (Bengali or English)
Financial Information
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Deposit and withdrawal records
- Wallet balance information
Technical Information
- IP address and device information
- Browser type and operating system
- Time spent on site and browsing patterns
- Cookies and similar tracking technologies
Purpose of Data Use
Collected information is used only for the following legitimate purposes. dlb24 never sells your information unethically or without permission.
Account Management and Identity Verification
Your identity is verified as part of creating a new account, ensuring login security, and the Know Your Customer (KYC) process. This is essential for maintaining the security and integrity of our platform. Only individuals aged 21 or older may open an account on dlb24, and your information is used for age verification.
Financial Transaction Processing
Relevant financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. All transactions are secured through SSL encryption and every record is stored safely.
Customer Support
Necessary account information is used to help our 24/7 live chat and email support team resolve your issues quickly. Support agents can only access the information required for the task at hand.
Fraud Prevention and Security
Technical information is analyzed to detect suspicious activity, prevent unauthorized access, and keep user accounts secure. This ensures a fair and safe environment for all users.
Platform Improvement and Analytics
Aggregated (non-personal) data is analyzed to improve the user experience, add new games and features, and measure platform performance. This analysis does not identify any specific individual.
Sharing Information with Third Parties
dlb24 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Processors
Necessary financial information is shared with mobile banking providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These organizations operate under their own privacy policies.
Legal Obligations
We may be legally required to provide certain information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities.
Technology Service Providers
Limited information may be shared with trusted technology partners for the technical operation and maintenance of the site. They work under strict confidentiality agreements and may not use the information for any other purpose.
Cookies and Tracking Technologies
The dlb24 website uses cookies and similar technologies that help improve your browsing experience.
Essential Cookies
These cookies are essential for the basic functionality of the website — such as maintaining login sessions, storing security tokens, and remembering language preferences. Disabling these cookies will prevent the site from working properly.
Analytics Cookies
These cookies help us understand how users are using the site. The collected data is analyzed in aggregate and no individual is identified separately.
Preference Cookies
These cookies are used to remember your preferred settings, theme, and other customizations, so your experience remains consistent each time you log in.
Cookie Controls
You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may limit some features of the site.
Data Security Measures
dlb24 applies industry-standard security measures to keep your personal information protected. Our security framework is continuously monitored and improved.
SSL Encryption
All data transmission between your browser and our servers is secured with 256-bit SSL encryption. Your login credentials and financial data are always stored in encrypted form.
Access Control
Only authorized personnel can access your personal information, and they are granted access only to the data required for their specific role. All access is logged and recorded.
Regular Security Audits
Regular internal and external security reviews are conducted to identify potential vulnerabilities. Any risks identified are addressed immediately.
Your Data Rights
As a user of dlb24, you retain the following rights regarding your personal information:
Right to Access
You may request to view what information we hold about you. Send this request in writing to [email protected]. We will provide you with a copy of the relevant information in due course.
Right to Correction
If any information we hold about you appears to be incorrect or incomplete, you may request a correction. Our support team will make the necessary changes after verification.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations, ongoing disputes, or fraud investigations.
Right to Object to Processing
You have the right to object to the processing of your information for certain purposes. Where applicable, we will consider your objection and respond within a reasonable time.
To exercise any of the rights described above, please contact our support team. We will make every effort to fulfill your request after completing verification.
Data Retention Period
dlb24 retains your information only for as long as necessary. The retention period depends on the nature and purpose of the data:
Account Information
All account information is retained for as long as the account remains active. After an account is closed, certain information may be kept for a defined period as required by law.
Financial Records
Transaction records are retained for an extended period to meet legal and regulatory requirements. These records are also useful for resolving financial disputes.
Support Communications
Customer service messages and emails may be retained as records for a reasonable period after an issue is resolved, so they can be referenced if needed in the future.
Technical Logs
Server logs are retained for a limited period for security and performance monitoring purposes, after which they are automatically deleted.
Protection of Minors' Information
dlb24 is a responsible platform. Our services are intended only for individuals aged 21 or older.
Accounts for Minors Are Prohibited
We do not knowingly collect information from or allow account creation by anyone under the age of 21. Age verification is built into the registration process. If an account belonging to a minor comes to our attention, it will be closed immediately and the associated information deleted. If you believe a minor has created an account, please notify us at [email protected].
Policy Changes and Updates
dlb24 reserves the right to modify or update this privacy policy as needed.
How You Will Be Notified
If any significant changes are made to the privacy policy, we will post a clear notice on the website and notify you at your registered email address. Continuing to use the site under the revised policy means you agree to the new terms. We therefore recommend visiting this page regularly.
Privacy Contact
If you have any questions or concerns about this policy, our support team is always ready to help.
Live chat and email — 24/7, in Bengali and English